WHMCS Enhanced Support System

Enhanced Support System brings you a better support experience with clearer department layout and ticket counts for each ticket status in every department.

Features

• Better department tree layout on the left sidebar
• Option to receive email when a tick response is added by other admin users.
• Support WHMCS v5
• FREE and Open Source
• Easy to install

Requirements

• PHP 5.6 or later
• WHMCS V5 or later

Installation

• Unpack the module and place it into WHMCS addons directory. The directory
  should look like this: modules/addons/br_enhanced_support
• Edit your template file /templates//sidebar.tpl
  to look like this:

 
{elseif $sidebar eq “support”}

<span class=”header”><img src=”images/icons/support.png” alt=”Support Center” width=”16″ height=”16″ class=”absmiddle” /> {$_ADMINLANG.support.title}</span>
<ul class=”menu”>
<li><a href=”supportannouncements.php”>{$_ADMINLANG.support.announcements}</a></li>
<li><a href=”supportdownloads.php”>{$_ADMINLANG.support.downloads}</a></li>
<li><a href=”supportkb.php”>{$_ADMINLANG.support.knowledgebase}</a></li>
<li><a href=”supporttickets.php?action=open”>{$_ADMINLANG.support.opennewticket}</a></li>
<li><a href=”supportticketpredefinedreplies.php”>{$_ADMINLANG.support.predefreplies}</a></li>
</ul>

<!– BEGIN: Added by BusyRack.com –>
<span class=”header”><img src=”images/icons/tickets.png” alt=”Filter Tickets”
width=”16″ height=”16″ class=”absmiddle” /> Support Tickets</span>
<ul class=”menu”>
<li><a href=”?view=flagged”>My Tickets ({$ticketsflagged})</a></li>
{foreach from=$ticketdepts item=dept}
<li><a href=”?deptid={$dept.id}&view=any”>{$dept.name}</a></li>
{foreach from=$ticketstatuses item=status}
<li>&nbsp;-&nbsp;<a href=”?deptid={$dept.id}&view={$status.title}”>
{$status.title} ({$bz_ticketcounts[$dept.id][$status.title]})</a></li>
{/foreach}
{/foreach}
</ul>
<!– END: Added by BusyRack.com –>

<span class=”header”><img src=”images/icons/tickets.png” alt=”Filter Tickets” width=”16″ height=”16″ class=”absmiddle” /> {$_ADMINLANG.support.filtertickets}</span>

• Activate the addon in Setup >> Addon Modules
• Benefit