WHMCS Enhanced Support System
BusyRack WHMCS Enhanced Support System is FREE.
It even comes with non-encoded source code.
Enhanced Support System brings you a better support experience with clearer department layout and ticket counts for each ticket status in every department.
Features
- Better department tree layout on the left sidebar
- Option to receive email when a tick response is added by other admin users.
- Support WHMCS v5
- FREE and Open Source
- Easy to install
Requirements
- PHP 5.6 or later
- WHMCS V5 or later
Installation
- Unpack the module and place it into WHMCS addons directory. The directory
should look like this: modules/addons/br_enhanced_support - Edit your template file /templates//sidebar.tpl
to look like this:
{elseif $sidebar eq “support”}
<span class=”header”><img src=”images/icons/support.png” alt=”Support Center” width=”16″ height=”16″ class=”absmiddle” /> {$_ADMINLANG.support.title}</span>
<ul class=”menu”>
<li><a href=”supportannouncements.php”>{$_ADMINLANG.support.announcements}</a></li>
<li><a href=”supportdownloads.php”>{$_ADMINLANG.support.downloads}</a></li>
<li><a href=”supportkb.php”>{$_ADMINLANG.support.knowledgebase}</a></li>
<li><a href=”supporttickets.php?action=open”>{$_ADMINLANG.support.opennewticket}</a></li>
<li><a href=”supportticketpredefinedreplies.php”>{$_ADMINLANG.support.predefreplies}</a></li>
</ul>
<!– BEGIN: Added by BusyRack.com –>
<span class=”header”><img src=”images/icons/tickets.png” alt=”Filter Tickets”
width=”16″ height=”16″ class=”absmiddle” /> Support Tickets</span>
<ul class=”menu”>
<li><a href=”?view=flagged”>My Tickets ({$ticketsflagged})</a></li>
{foreach from=$ticketdepts item=dept}
<li><a href=”?deptid={$dept.id}&view=any”>{$dept.name}</a></li>
{foreach from=$ticketstatuses item=status}
<li> - <a href=”?deptid={$dept.id}&view={$status.title}”>
{$status.title} ({$bz_ticketcounts[$dept.id][$status.title]})</a></li>
{/foreach}
{/foreach}
</ul>
<!– END: Added by BusyRack.com –>
<span class=”header”><img src=”images/icons/tickets.png” alt=”Filter Tickets” width=”16″ height=”16″ class=”absmiddle” /> {$_ADMINLANG.support.filtertickets}</span>
- Activate the addon in Setup >> Addon Modules
- Benefit
Mobile Template
Only $19.95
- Lifetime License *$19.95*
- Mobile template for WHMCS
Order Assistant
Only $1.66/month
- Rented License *$1.66/mon*
- Order Management features
Ticket Timer
Only $1.66/month
- Rented License *$1.66/mon*
- Advanced Timer features
DNS Manager
Only $1.66/month
- Rented License *$1.66/mon*
- Lifetime License *$79.95*
Ticket Filter
Only $1.66/month
- Rented License *$1.66/mon*
- Ticket Filtering features
Dropbox Backup
It’s FREE
- Create WHMCS backup and upload to Dropbox
- PRO version is available here